Frequently Asked Questions
Latest Questions & Answers
A: Information on Insurance was presented at the last Community Meeting on October 1st, although insurance for manufactured homes was not part of that meeting. You can watch that meeting here: https://www.facebook.com/townofparadise/videos/2451256524991143/. The Rebuild Paradise Foundation is putting together more information on manufactured home insurance and they will present it at a future community meeting. The California Department of Insurance is a good resource for questions on insurance. Contact them through their website: http://www.insurance.ca.gov/.
A: Public assistance funding has been approved for a Hazard Tree Removal Program to remove trees on private property that may fall on public roads. More information about the program, which parcels are eligible, and how to enroll will follow in the next few weeks. The Town is also applying for funding through FEMA for hazard mitigation which will assist with tree removal. We should find out about whether than funding has been awarded in the next few months. The Butte County Fire Safe Council has also announced a new program to address hazard trees on private property. View the guidelines at https://makeitparadise.org/grants
The deadline to enroll is October 25th, 2019. This program will be conducted on a first come, first serve basis and help cannot be guaranteed to all qualified landowners.
To enroll, contact:
Taylor Nilsson at the Butte County Fire Safe Council
Phone - (530) 966-1620
Email - firstname.lastname@example.org
A: First, sign up for updates from PG&E to make sure you know about planned shut-offs. You can sign up here: https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page
Charge your phone, and keep a full tank of gas, whenever possible. Have flashlights and batteries handy, as well as a battery-powered or crank radio. For more preparation tips, visit: https://www.pge.com/en_US/safety/emergency-preparedness/natural-disaster/wildfires/outage-readiness.page
A: The State debris removal program is set to be done with structural debris removal in the next week or so. Out of the 10,892 properties that submitted an ROE, 10,794 have been cleared of debris, leaving 98 remaining. The Town has completed abatement on 35 properties. Properties that are removing debris through the alternative program using private contractors may still have debris on-site as contractors work their way through the remaining properties.
A: The Town is currently compiling a list of insurance companies that are writing policies in Paradise. The upcoming community meeting on Tuesday, October 1st at 6 pm at the Paradise Alliance Church will focus on insurance. There will be several insurance companies at the meeting that are currently writing in Paradise on hand to answer questions. Once we have the list completed, we will make the list available to the public.
A: Commercial properties that chose the state program will have their structural debris cleared by the end of this month. Many commercial properties chose the alternative program and hired their own contractors. They are following their work plans and are subject to the availability of the contractor they hired. Some commercial properties faced longer cleanup timelines due to insurance requirements and hazard testing and mitigation.
Also, it is important to note that there are several property owners that have opted to go with a private contractor for debris removal that has NOT yet submitted a work plan. If your contractor has not yet submitted a work plan, your property is non-compliant and subject to a warranted abatement. If your property is in the Town of Paradise, and you would like to confirm your work plan has been submitted by your contractor, please call Rachel at (530) 872-6291 x122.
A: The Debris Removal Operations Center (DROC) can provide information on when a property will be cleared of debris, as well as the status of erosion and soil sampling. The DROC can be reached at (530) 399-0434 or in person at 900 Fortress St, Suite 200 in Chico.
A: There are several mental health resources for Camp Fire Survivors:
The Disaster Distress Helpline
A 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1.800.985.5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.
California HOPE of Butte County
Through outreach and education, California HOPE empowers and restores stability to fire survivors and fire-affected communities of Butte County. HOPE Counselors meet with fire survivors and their families on the survivor’s schedule, wherever they’re most comfortable. HOPE counselors facilitate educational and support group meetings for survivors and provide support at community events. Call 530.966.7382 or email email@example.com to connect with a HOPE Counselor today. Also, find them on Facebook @CalHopeButte.
A: Northstate Aggregate is assisting PG&E by removing excess dirt from PG&E work areas. Residents may contact Northstate Aggregate at (530) 877-5357 for free soil delivery. This limited service is a first-come, first-serve, non-guaranteed free service and at this time is expected to continue to the life of the rebuild project. The resident is responsible for working with Northstate Aggregate to acquire the dirt and is responsible for the placement of the material.
A: PG&E has designated $100 million for Camp Fire Survivors to be distributed through the Wildfire Assistance Program. The Wildfire Assistance Program has funding available for Camp Fire survivors regardless of income or insurance. To apply for the program, visit https://www.norcalwildfireassistanceprogram.com/. The deadline to apply is November 15th, 2019.
A: Right now the Town does not have plans for a pet memorial, however, the Town is working with the Rotary Club of Paradise on a Camp Fire memorial proposed to be constructed at Skyway and Foster Rd. A pet memorial sounds like a nice idea, and the Town will look into having the Animal Shelter take the lead on the initiative.
A: PG&E set aside $100 million for those affected by the 2017 and 2018 fires, including the Camp Fire. These funds are being distributed now to those who apply, the deadline to submit a claim is November 15th, 2019. For more information and to file a claim online, visit www.norcalwildfireassistanceprogram.com.
A: The Rebuild Paradise Foundation is working to get a selection of master plans (for home rebuilds) that are pre-approved by the Town. This way people who are rebuilding could select one of the master plans and begin the rebuilding process, streamlining the design process. The Town is supporting Rebuild Paradise in their efforts to create this library. It is important to note that while the plans would be pre-approved by the Town, there would still be site-specific items that would need to be approved by the Town in the permitting process. The details for the library are still being worked out, which is why we are looking for input from our local building community at the Contractor’s Discussion on Sept. 20th from 3-4:30 pm at Town Hall. Once the details are worked out, we will help Rebuild Paradise get the word out about the program.
A: Any issues with squatters or trespassers should be handled by the Paradise Police Department. They can be reached at their non-emergency line (530) 872-6241 or if it an emergency at 911.
A: Yes. One of the recovery projects identified in the Long-Term Recovery Plan is a siren system or other non-technology reliant system to early warning for emergencies. The Town has applied for funding through FEMA for such a system. Once the funding has been confirmed, the Town will issue a Request for Proposals (RFP) for the design and construction of an early warning system. This is one of the highest priorities identified in the plan, and we are working to make it happen as soon as possible.
A: Paradise Irrigation District is working hard to lift the advisory on standing homes and on properties that have building permits issued. That means, you can apply for your building permit and the Town will notify PID to begin testing and clearing the main and service line to your property. That way, by the time a new home is ready to occupy, it will have clean potable water provided by PID. So far, PID has lifted the advisory on 200 properties.
A: The Town of Paradise hired arborists to identify trees in the public right of way that need to be removed. During that process, 3,900 trees were identified and marked with a “T”. Those trees will be removed in the next several months by contractors hired by the Town.
A: Out of the 279 permit applications received, 64 have been for manufactured homes.
A: Trees remain a top priority for the Town of Paradise. For trees in the public right of way, the Town has identified about 4,000 trees that will be removed over the next 4-8 months. For trees on private property, the Town is still working with our recovery partners, Cal OES and FEMA, on a program that would help with the cost of removal. Butte County Fire Safe Council is also applying for grants that will help property owners offset the cost to remove trees on private property. As soon as these programs are confirmed, the Town will make the information about how to apply available.
A: Paradise residents can report properties that need fuel reduction to the Town’s Code Enforcement Officer through TOP Access. You can get the app through Google Play or the App Store, or you can access it online here: http://www.townofparadise.com/index.php/topaccess. Residents can also report by phone at (530) 872-6291 x124.